Your rewards are securely linked to your unique account credentials. As long as you log back into the app using the same details, your available rewards will still be there.

You can uninstall the app whenever you like. If you decide to reinstall it in the future, any rewards that were still valid at the time of uninstall will still be available when you log back in.

Yes, you can easily manage your personal information by going to the “See My Profile” section and selecting “Edit My Details”.

You can update your password at any time by navigating to the “See My Profile” section and choosing “Change My Password”.

If you’ve forgotten your password, simply tap “Forgot Password” during sign-in. A password reset link will then be sent to the email address linked to your account.

Yes, an internet connection is necessary to ensure the app can update information such as your current balance and display any available rewards accurately.

If you experience any issues with the app, please first try uninstalling and then reinstalling it. If the problem continues, please reach out to our technical support team at rewards@zouki.com.au for further assistance.

Yes, our app is designed to be compatible with all smartphone devices, whether they are iOS or Android.

We are continuously working to improve your experience, and you can expect new updates and features to be rolled out from time to time.

Yes, the app utilises location services to identify the nearest Zouki outlets to you and to provide you with location-based offers. You have the option to turn off location services in your device’s settings at any time.

For security reasons, you can only be logged into your account on one device at a time.

To add funds to your account, scroll to the bottom of the app’s home screen and tap “Top Up Account.” This will securely direct you to our online payment page where you can enter your card details.

There is currently no additional fees associated with topping up your account on the app.

No, any funds added to your account are non-refundable.

Please allow up to 24 hours for any account top-ups and complimentary coffees to be processed and reflected in your rewards app and on your linked smartcard.

Yes, your smartcard will remain active and linked to the same account as your app. However, if you intend to primarily use the app, please ensure you securely dispose of your physical card, as Zouki will not be responsible for any credit lost due to lost or stolen cards.