Frequently asked questions

Some fees may apply. Contact us for more information on delivery options.

A minimum order may apply (dependant on delivery location). Contact us for more information on delivery options.

Yes of course, please contact us here or email us directly at catering@zouki.com.au.

While we encourage customers to place orders in advance to ensure availability, we understand that last-minute requests may arise. We do our best to accommodate such requests whenever possible. Please contact us directly at catering@zouki.com.au or call 03 9320 9666.

Our meat is from a Halal Certified Supplier and all meat dishes served (other than pork products) are Halal Certified.

Absolutely, we recognise the significance of addressing diverse dietary restrictions and special needs particularly within healthcare settings. Our menu provides choices suitable for vegetarian, vegan, gluten-free, dairy-free, and other dietary preferences or restrictions. Additionally, we can accommodate more intricate dietary requirements; feel free to reach out to our accommodating catering team for further discussion.

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Free coffee on your birthday, buy 7 coffees and receive the 8th for free

No, it’s completely free to sign up. You have the option to top-up your smartcard with credit to use at our participating cafes if you wish.

Simply visit one of the Zouki Outlets listed on our website and enquire with one of our friendly staff or apply online.

If you’re a current Smartcard holder click here to top up your card.

You will need to have the right to work in Australia. This includes Australian citizens, Australian permanent residents, New Zealand citizens, or individuals that hold a valid visa with permission to work.

As an employer, the Zouki Group stands out for its commitment to employee growth and development, its inclusive and supportive company culture, and its dedication to delivering exceptional service to customers and clients. We offer exciting career opportunities in a dynamic and fast-paced industry, making the Zouki Group an excellent place to work and build a rewarding career.

You can apply for a job at the Zouki Group by visiting our careers page on our website or by seek directly. We regularly post job openings and accept applications online via the seek website.

Zouki aims to minimise food wastage by holding small par levels of stock at site level and ordering fresh daily. All Zouki sites have minimum storage capacity allowing on average 90% of perishable ingredients to be consumed quickly and efficiently by forecasting our 4-week rotation menu that automatically manages the ordering requirements and capacities of food stuffs required to produce daily.

We value feedback from our cafe customers and are committed to providing the best possible experience. Customers can share their feedback or suggestions with our staff in person, through contact us on our website or by contacting our customer service team directly. We appreciate all feedback and use it to continuously improve our cafe offerings and services.

Absolutely, we understand the importance of catering to customers with dietary restrictions or special dietary needs. Our offerings include options for vegetarian, vegan, gluten-free, dairy-free as well as other dietary preferences or restrictions. For more information please speak the Manager on duty at your preferred Zouki outlet.

Regrettably, we are unable to deliver food directly to patients in the wards due to hospital policy. However, you are welcome to visit our cafes and take items back to your ward yourself. Alternatively, some volunteer services within the hospital may provide further assistance, depending on the specific hospital’s policies.

We prioritise food quality and freshness in all our offerings. Our ingredients are sourced from local reputable suppliers and our chefs prepare meals using the freshest ingredients available. We also have rigorous quality control processes in place to maintain high standards. For more information visit Zouki Food Safety

The Zouki Group ensures compliance with regulations by prioritising food safety and hygiene through measures like the HACCP system and an Approved Supplier Program. Real-time monitoring via the SIMPLE Food Safety System allows proactive issue resolution, while comprehensive labelling promotes transparency. Initiatives like the Healthy Choices Program empower consumers, and our commitment to sustainability includes using bio-degradable packaging and exploring innovative food waste solutions. These efforts demonstrate our leadership in quality, safety, and sustainability, benefiting consumers, staff, and the environment.