Frequently asked questions

Some fees may apply. Contact us for more information on delivery options.

A minimum order may apply (dependant on delivery location). Contact us for more information on delivery options.

Yes of course, please contact us here or email us directly at catering@zouki.com.au.

While we encourage customers to place orders in advance to ensure availability, we understand that last-minute requests may arise. We do our best to accommodate such requests whenever possible. Please contact us directly at catering@zouki.com.au or call 03 9320 9666.

Our meat is from a Halal Certified Supplier and all meat dishes served (other than pork products) are Halal Certified.

Absolutely, we recognise the significance of addressing diverse dietary restrictions and special needs particularly within healthcare settings. Our menu provides choices suitable for vegetarian, vegan, gluten-free, dairy-free, and other dietary preferences or restrictions. Additionally, we can accommodate more intricate dietary requirements; feel free to reach out to our accommodating catering team for further discussion.

Absolutely, we understand the importance of catering to various dietary needs. We offer vegetarian, vegan, and gluten-free options. For guests with specific allergies, such as coeliac disease and nut allergies, we take extensive precautions to minimise cross-contamination when preparing our gluten-free and nut-free choices. However, please be aware that our kitchen is not a dedicated gluten-free or nut-free facility, and therefore, we cannot guarantee that these items will be completely free of trace allergens. We kindly request that individuals with severe allergies exercise their own judgment and consider their personal needs when making food selections.

While we always strive to accommodate last-minute requests, we recommend placing your order with as much notice as possible to ensure the best availability and selection, especially for larger or more complex events. Ideally, we appreciate receiving your order at least 2 business days in advance. However, please do not hesitate to contact us even if your event is approaching quickly, and we will do our utmost to assist you.

Yes, we can certainly provide professional staff to assist with your event. Upon enquiry, we would be happy to discuss your specific needs and provide a tailored quote for serving staff as well as staff to assist with the setup and breakdown of your catering.

Since 1986, we’ve proudly provided specialist catering for a diverse range of events, primarily focusing on meetings and corporate functions. However, our passion for delivering top-quality meals, adhering to strict nutrition guidelines, also extends to private parties and other special occasions. Please feel free to discuss your specific event needs with us!

Absolutely! We can cater to all your beverage needs, offering a selection of cold drinks like soft drinks and water, as well as hot beverages including tea and coffee. Regarding service styles, we provide a variety of options to suit your event, including buffet service, platters, convenient individually boxed meals, and bespoke plated meals tailored to your specific requirements.

We understand that unexpected situations can arise, and we will always do our best to accommodate cancellations without charge whenever possible. However, if a cancellation occurs within 24 hours of your scheduled event and we have already incurred costs that we cannot recover, a cancellation fee may apply. We encourage you to inform us of any potential changes to your order as soon as possible so we can work with you.

For verified businesses, our payment terms are net 7 days from the date of invoice. For new customers, payment is required to secure your order.

Yes, we provide complimentary napkins with all our catering orders. We also offer the option to include disposable, eco-friendly plates and cutlery for an additional charge. For a more formal setting, we can supply crockery and stainless steel cutlery upon enquiry, with a separate fee applicable.

Absolutely! We’d be delighted to customise a menu perfectly tailored to your event. Please don’t hesitate to get in touch with us at catering@zouki.com.au to discuss your specific needs. No event is too big or too small for our team!

We understand that guest counts can sometimes fluctuate. If your numbers change after placing your order, please contact us as soon as possible, and we will do our best to accommodate these updates wherever we can.

Our serving portion sizes are designed to ensure your guests are well-catered for. Our share platters are intended as side dishes, with regular platters comfortably serving 10-15 people and large platters feeding 15-20. For finger food events, we recommend approximately 6-8 pieces per person for a substantial lunch. If you’re opting for sandwiches, we suggest around 6 points per person for a lunch serving, which equates to about 1 1/2 rounds of sandwiches. To simplify your selection and guarantee ideal portions, we offer a variety of package options on our catering menu. Additionally, when you place your order, we’re happy to provide guidance and advice if we believe your quantities might be too much or too little. Please don’t hesitate to reach out if you need any further assistance in determining the right portion sizes for your event.

If you’re a current Smartcard holder click here to top up your card.

You will need to have the right to work in Australia. This includes Australian citizens, Australian permanent residents, New Zealand citizens, or individuals that hold a valid visa with permission to work.

As an employer, the Zouki Group stands out for its commitment to employee growth and development, its inclusive and supportive company culture, and its dedication to delivering exceptional service to customers and clients. We offer exciting career opportunities in a dynamic and fast-paced industry, making the Zouki Group an excellent place to work and build a rewarding career.

You can apply for a job at the Zouki Group by visiting our careers page on our website or by seek directly. We regularly post job openings and accept applications online via the seek website.

Zouki aims to minimise food wastage by holding small par levels of stock at site level and ordering fresh daily. All Zouki sites have minimum storage capacity allowing on average 90% of perishable ingredients to be consumed quickly and efficiently by forecasting our 4-week rotation menu that automatically manages the ordering requirements and capacities of food stuffs required to produce daily.

We value feedback from our cafe customers and are committed to providing the best possible experience. Customers can share their feedback or suggestions with our staff in person, through contact us on our website or by contacting our customer service team directly. We appreciate all feedback and use it to continuously improve our cafe offerings and services.

Absolutely, we understand the importance of catering to customers with dietary restrictions or special dietary needs. Our offerings include options for vegetarian, vegan, gluten-free, dairy-free as well as other dietary preferences or restrictions. For more information please speak the Manager on duty at your preferred Zouki outlet.

Regrettably, we are unable to deliver food directly to patients in the wards due to hospital policy. However, you are welcome to visit our cafes and take items back to your ward yourself. Alternatively, some volunteer services within the hospital may provide further assistance, depending on the specific hospital’s policies.

We prioritise food quality and freshness in all our offerings. Our ingredients are sourced from local reputable suppliers and our chefs prepare meals using the freshest ingredients available. We also have rigorous quality control processes in place to maintain high standards. For more information visit Zouki Food Safety

The Zouki Group ensures compliance with regulations by prioritising food safety and hygiene through measures like the HACCP system and an Approved Supplier Program. Real-time monitoring via the SIMPLE Food Safety System allows proactive issue resolution, while comprehensive labelling promotes transparency. Initiatives like the Healthy Choices Program empower consumers, and our commitment to sustainability includes using bio-degradable packaging and exploring innovative food waste solutions. These efforts demonstrate our leadership in quality, safety, and sustainability, benefiting consumers, staff, and the environment.

ACT — Moira’s Cafe, Cafe Yamba & Soul Cafe – Canberra Hospital
ACT — Centenary Cafe – Centenary Hospital for Women and Children
ACT — Madeleine’s Cafe & Zouki Cafe – North Canberra Hospital
ACT — Little Company Cafe – Calvary Private Hospital Bruce
ACT — Zouki Cafe – Calvary John James Hospital
ACT — Brindy Cafe – University of Canberra Public Hospital
ACT — Macchiato Cafe – ACT Law Courts

VIC — Zouki Cafe, Macchiato, Green Organics & Royal Berry – Royal Melbourne Hospital
VIC — Isabella Cafe – Royal Women’s Hospital
VIC — Zouki Cafe – Royal Park Campus
VIC — Epi Cafe & Bridge Place – Epworth Private Richmond
VIC — St Evin’s Cafe – St Vincent’s Private Hospital & Mercy
VIC — Courtyard 55 & Green Shop – St Vincent’s Public Hospital
VIC — Cafe 1934 – St Vincent’s Private Hospital East Melbourne
VIC — Five Sisters Cafe – St Vincent’s Private Werribee
VIC — Cafe 1863 – Royal Eye & Ear Hospital Main Campus
VIC — Zouki on the Park Cafe – Royal Eye & Ear on the Park
VIC — Zouki Cafe – St George Public Hospital Kew
VIC — Courtyard Cafe – Epworth Private Hospital Camberwell
VIC — Zouki Cafe – Epworth Private Hospital Geelong
VIC — The Terrace Cafe – Cabrini Malvern
VIC — Zouki Cafe – Cabrini Brighton
VIC — Zouki Cafe – Angliss Hospital

NSW — Cafe on 3, Cafe on 4 & Wintergarden Cafe – St Vincent’s Private Hospital Darlinghurst
NSW — Cafe on 7 & Forest Kitchen Cafe – Northern Beaches Hospital
NSW — Green Shop & Belgrave Cafe – St Georges Hospital
NSW — North District & Zouki Cafe – Mater Hospital North Sydney

QLD — Mothers Cafe – Mater Mothers Hospital
QLD — Cafe on 3 & McAuley’s Cafe – Mater Hospital
QLD — Chloe’s Cafe – Mater Private Hospital
QLD — Lillian’s Cafe – St Vincent’s Private Hospital Kangaroo Point
QLD — Zouki Cafe – Holy Spirit Northside Hospital

Your e-gift card will be sent to the email address you provided at the time of purchase. It will be activated and ready to use within 24 hours of your purchase.

The remaining balance will stay on the gift card and can be used for future purchases until the expiry date.

Currently, gift cards are only valid for in-store purchases and cannot be used online or for catering services.

Gift cards are non-refundable and cannot be exchanged for cash unless required by law.

No, these e-gift cards are single-use and cannot be reloaded.

Yes, you can check your balance by speaking with a staff member in-store at participating locations.

No, you can purchase with as little as $1 on a gift card.

ACT — Moira’s Cafe, Cafe Yamba & Soul Cafe – Canberra Hospital
ACT — Centenary Cafe – Centenary Hospital for Women and Children
ACT — Madeleine’s Cafe & Zouki Cafe – North Canberra Hospital
ACT — Little Company Cafe – Calvary Private Hospital Bruce
ACT — Zouki Cafe – Calvary John James Hospital
ACT — Brindy Cafe – University of Canberra Public Hospital
ACT — Macchiato Cafe – ACT Law Courts

VIC — Zouki Cafe, Macchiato, Green Organics & Royal Berry – Royal Melbourne Hospital
VIC — Isabella Cafe – Royal Women’s Hospital
VIC — Zouki Cafe – Royal Park Campus
VIC — Epi Cafe & Bridge Place – Epworth Private Richmond
VIC — St Evin’s Cafe – St Vincent’s Private Hospital & Mercy
VIC — Courtyard 55 & Green Shop – St Vincent’s Public Hospital
VIC — Cafe 1934 – St Vincent’s Private Hospital East Melbourne
VIC — Five Sisters Cafe – St Vincent’s Private Werribee
VIC — Cafe 1863 – Royal Eye & Ear Hospital Main Campus
VIC — Zouki on the Park Cafe – Royal Eye & Ear on the Park
VIC — Zouki Cafe – St George Public Hospital Kew
VIC — Courtyard Cafe – Epworth Private Hospital Camberwell
VIC — Zouki Cafe – Epworth Private Hospital Geelong
VIC — The Terrace Cafe – Cabrini Malvern
VIC — Zouki Cafe – Cabrini Brighton
VIC — Zouki Cafe – Angliss Hospital

NSW — Cafe on 3, Cafe on 4 & Wintergarden Cafe – St Vincent’s Private Hospital Darlinghurst
NSW — Cafe on 7 & Forest Kitchen Cafe – Northern Beaches Hospital
NSW — Green Shop & Belgrave Cafe – St Georges Hospital
NSW — North District & Zouki Cafe – Mater Hospital North Sydney

QLD — Mothers Cafe – Mater Mothers Hospital
QLD — Cafe on 3 & McAuley’s Cafe – Mater Hospital
QLD — Chloe’s Cafe – Mater Private Hospital
QLD — Lillian’s Cafe – St Vincent’s Private Hospital Kangaroo Point
QLD — Zouki Cafe – Holy Spirit Northside Hospital

You can look forward to discounts and exclusive offers, which may vary depending on the Zouki location. Keep an eye out for reduced prices on meals or drinks.

Plus, at all participating sites, our coffee loyalty program lets you enjoy a free coffee after purchasing seven – just be aware this offer can’t be combined with other promotions like our 10% off food and beverages.

You will also receive a free coffee on your birthday! (Provided your birthday is registered with us)

Any vouchers you purchase will be valid for a generous period of three years from the date they were issued. For promotional rewards, the validity period will be clearly communicated when the offer is made.

To use your rewards, navigate to the “Vouchers” section on the app’s home screen. Select the specific voucher you wish to redeem and present the generated barcode to our team member to scan at the checkout during your transaction.

Absolutely! If you enable notifications within the rewards app, we’ll send you timely updates about new offers available at your nearest Zouki location.

Your rewards are securely linked to your unique account credentials. As long as you log back into the app using the same details, your available rewards will still be there.

Yes, you can easily manage your personal information by going to the “See My Profile” section and selecting “Edit My Details”.

You can update your password at any time by navigating to the “See My Profile” section and choosing “Change My Password”.

To add funds to your account, scroll to the bottom of the app’s home screen and tap “Top Up Account.” This will securely direct you to our online payment page where you can enter your card details.

Your past transactions are easily accessible. From the home screen, scroll to the bottom and select “Top Up Account”, then tap “See All Transactions”.

You can uninstall the app whenever you like. If you decide to reinstall it in the future, any rewards that were still valid at the time of uninstall will still be available when you log back in.

If you’ve forgotten your password, simply tap “Forgot Password” during sign-in. A password reset link will then be sent to the email address linked to your account.

Yes – for a quicker checkout experience, you can add your Zouki Rewards barcode to your Apple or Google Wallet. This option can be found under the “See My Profile” section, labelled “Add to Wallet”.

Yes, an internet connection is necessary to ensure the app can update information such as your current balance and display any available rewards accurately.

If you experience any issues with the app, please first try uninstalling and then reinstalling it. If the problem continues, please reach out to our technical support team at rewards@zouki.com.au for further assistance.

Yes, our app is designed to be compatible with all smartphone devices, whether they are iOS or Android.

We are continuously working to improve your experience, and you can expect new updates and features to be rolled out from time to time.

Yes, the app utilises location services to identify the nearest Zouki outlets to you and to provide you with location-based offers. You have the option to turn off location services in your device’s settings at any time.

For security reasons, you can only be logged into your account on one device at a time.

To add funds to your account, scroll to the bottom of the app’s home screen and tap “Top Up Account.” This will securely direct you to our online payment page where you can enter your card details.

We accept major credit and debit cards, including Visa, Mastercard, and American Express.

There is currently no additional fees associated with topping up your account on the app.

No, any funds added to your account are non-refundable.

Currently, we do not offer the option for automatic account top-ups.

Please allow up to 24 hours for any account top-ups and complimentary coffees to be processed and reflected in your rewards app and on your linked smartcard.

If you encounter this issue, please visit our troubleshooting page where a member of our team will be ready to help you get your account connected as quickly as possible.

Yes, your smartcard will remain active and linked to the same account as your app. However, if you intend to primarily use the app, please ensure you securely dispose of your physical card, as Zouki will not be responsible for any credit lost due to lost or stolen cards.