Catering

Absolutely, we recognise the significance of addressing diverse dietary restrictions and special needs particularly within healthcare settings. Our menu provides choices suitable for vegetarian, vegan, gluten-free, dairy-free, and other dietary preferences or restrictions. Additionally, we can accommodate more intricate dietary requirements; feel free to reach out to our accommodating catering team for further discussion.

Absolutely, we understand the importance of catering to various dietary needs. We offer vegetarian, vegan, and gluten-free options. For guests with specific allergies, such as coeliac disease and nut allergies, we take extensive precautions to minimise cross-contamination when preparing our gluten-free and nut-free choices. However, please be aware that our kitchen is not a dedicated gluten-free or nut-free facility, and therefore, we cannot guarantee that these items will be completely free of trace allergens. We kindly request that individuals with severe allergies exercise their own judgment and consider their personal needs when making food selections.

While we always strive to accommodate last-minute requests, we recommend placing your order with as much notice as possible to ensure the best availability and selection, especially for larger or more complex events. Ideally, we appreciate receiving your order at least 2 business days in advance. However, please do not hesitate to contact us even if your event is approaching quickly, and we will do our utmost to assist you.

Since 1986, we’ve proudly provided specialist catering for a diverse range of events, primarily focusing on meetings and corporate functions. However, our passion for delivering top-quality meals, adhering to strict nutrition guidelines, also extends to private parties and other special occasions. Please feel free to discuss your specific event needs with us!

Absolutely! We can cater to all your beverage needs, offering a selection of cold drinks like soft drinks and water, as well as hot beverages including tea and coffee. Regarding service styles, we provide a variety of options to suit your event, including buffet service, platters, convenient individually boxed meals, and bespoke plated meals tailored to your specific requirements.

We understand that unexpected situations can arise, and we will always do our best to accommodate cancellations without charge whenever possible. However, if a cancellation occurs within 24 hours of your scheduled event and we have already incurred costs that we cannot recover, a cancellation fee may apply. We encourage you to inform us of any potential changes to your order as soon as possible so we can work with you.

Yes, we provide complimentary napkins with all our catering orders. We also offer the option to include disposable, eco-friendly plates and cutlery for an additional charge. For a more formal setting, we can supply crockery and stainless steel cutlery upon enquiry, with a separate fee applicable.

Our serving portion sizes are designed to ensure your guests are well-catered for. Our share platters are intended as side dishes, with regular platters comfortably serving 10-15 people and large platters feeding 15-20. For finger food events, we recommend approximately 6-8 pieces per person for a substantial lunch. If you’re opting for sandwiches, we suggest around 6 points per person for a lunch serving, which equates to about 1 1/2 rounds of sandwiches. To simplify your selection and guarantee ideal portions, we offer a variety of package options on our catering menu. Additionally, when you place your order, we’re happy to provide guidance and advice if we believe your quantities might be too much or too little. Please don’t hesitate to reach out if you need any further assistance in determining the right portion sizes for your event.

Zouki Smart Card

If your card has a balance, it’s crucial to contact us right away at info@zouki.com.au or call us on 03 9320 9666. We can then suspend your old card and issue you a new one. Please note that we can’t be held responsible for any credit lost if your card is stolen.

If your lost card doesn’t have any credit on it, simply get in touch with us at any of our stores or via email at info@zouki.com.au and we’ll be happy to provide you with a new card.

At the moment, the easiest way to check your Zouki Loyalty Card balance is by asking our friendly team in-store when you make a purchase.

However, we have some exciting news! We’re launching our Zouki App in 2025, and one of its great features will be the ability to easily check your current balance and view your transaction history. So, stay tuned for the app launch!

Careers

As an employer, the Zouki Group stands out for its commitment to employee growth and development, its inclusive and supportive company culture, and its dedication to delivering exceptional service to customers and clients. We offer exciting career opportunities in a dynamic and fast-paced industry, making the Zouki Group an excellent place to work and build a rewarding career.

Cafe

Zouki aims to minimise food wastage by holding small par levels of stock at site level and ordering fresh daily. All Zouki sites have minimum storage capacity allowing on average 90% of perishable ingredients to be consumed quickly and efficiently by forecasting our 4-week rotation menu that automatically manages the ordering requirements and capacities of food stuffs required to produce daily.

We value feedback from our cafe customers and are committed to providing the best possible experience. Customers can share their feedback or suggestions with our staff in person, through contact us on our website or by contacting our customer service team directly. We appreciate all feedback and use it to continuously improve our cafe offerings and services.

Absolutely, we understand the importance of catering to customers with dietary restrictions or special dietary needs. Our offerings include options for vegetarian, vegan, gluten-free, dairy-free as well as other dietary preferences or restrictions. For more information please speak the Manager on duty at your preferred Zouki outlet.

Regrettably, we are unable to deliver food directly to patients in the wards due to hospital policy. However, you are welcome to visit our cafes and take items back to your ward yourself. Alternatively, some volunteer services within the hospital may provide further assistance, depending on the specific hospital’s policies.

Quality & Assurance

We prioritise food quality and freshness in all our offerings. Our ingredients are sourced from local reputable suppliers and our chefs prepare meals using the freshest ingredients available. We also have rigorous quality control processes in place to maintain high standards. For more information visit Zouki Food Safety

The Zouki Group ensures compliance with regulations by prioritising food safety and hygiene through measures like the HACCP system and an Approved Supplier Program. Real-time monitoring via the SIMPLE Food Safety System allows proactive issue resolution, while comprehensive labelling promotes transparency. Initiatives like the Healthy Choices Program empower consumers, and our commitment to sustainability includes using bio-degradable packaging and exploring innovative food waste solutions. These efforts demonstrate our leadership in quality, safety, and sustainability, benefiting consumers, staff, and the environment.

Giftcards

ACT — Moira’s Cafe, Cafe Yamba & Soul Cafe – Canberra Hospital
ACT — Centenary Cafe – Centenary Hospital for Women and Children
ACT — Madeleine’s Cafe & Zouki Cafe – North Canberra Hospital
ACT — Little Company Cafe – Calvary Private Hospital Bruce
ACT — Zouki Cafe – Calvary John James Hospital
ACT — Brindy Cafe – University of Canberra Public Hospital
ACT — Macchiato Cafe – ACT Law Courts

VIC — Zouki Cafe, Macchiato, Green Organics & Royal Berry – Royal Melbourne Hospital
VIC — Isabella Cafe – Royal Women’s Hospital
VIC — Zouki Cafe – Royal Park Campus
VIC — Epi Cafe & Bridge Place – Epworth Private Richmond
VIC — St Evin’s Cafe – St Vincent’s Private Hospital & Mercy
VIC — Courtyard 55 & Green Shop – St Vincent’s Public Hospital
VIC — Cafe 1934 – St Vincent’s Private Hospital East Melbourne
VIC — Five Sisters Cafe – St Vincent’s Private Werribee
VIC — Cafe 1863 – Royal Eye & Ear Hospital Main Campus
VIC — Zouki on the Park Cafe – Royal Eye & Ear on the Park
VIC — Zouki Cafe – St George Public Hospital Kew
VIC — Courtyard Cafe – Epworth Private Hospital Camberwell
VIC — Zouki Cafe – Epworth Private Hospital Geelong
VIC — The Terrace Cafe – Cabrini Malvern
VIC — Zouki Cafe – Cabrini Brighton
VIC — Zouki Cafe – Angliss Hospital

NSW — Cafe on 3, Cafe on 4 & Wintergarden Cafe – St Vincent’s Private Hospital Darlinghurst
NSW — Cafe on 7 & Forest Kitchen Cafe – Northern Beaches Hospital
NSW — Green Shop & Belgrave Cafe – St Georges Hospital
NSW — North District & Zouki Cafe – Mater Hospital North Sydney

QLD — Mothers Cafe – Mater Mothers Hospital
QLD — Cafe on 3 & McAuley’s Cafe – Mater Hospital
QLD — Chloe’s Cafe – Mater Private Hospital
QLD — Lillian’s Cafe – St Vincent’s Private Hospital Kangaroo Point
QLD — Zouki Cafe – Holy Spirit Northside Hospital

Yes, simply head to SMART CARDS APPLICATION to apply for a smart card. Once it has been issued to you, you can proceed to top it up. (Please note that the turnaround time for new smart card applications is up to 10 business days).

If you already have a Smart Card, please head to CURRENT SMARTCARD TOP UP to top up your account.

For further assistance, please call our friendly staff on 03 9320 9600.

Sign up to our Newsletter!

Frequently asked questions